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  1. thyssenkrupp Rasselstein GmbH
  2. KnowledgeCapture

KnowledgeCapture

  • What's new in customer service SE-PS?
  • What information are requested in order to create the first purchase order at thyssenkrupp Rasselstein?
  • Working hours of our agents
  • Are Order Adjustments Possible at Any Time?
  • Balance Confirmation/Statement of account
  • Documents cannot be downloaded | SteelOnline
  • How can I get a Halal certificate/ Declaration of Conformity?
  • How can I recieve a Test Report or an Inspection Certificate (Certificate of Analysis)?
  • How can we get a copy of Bill of Lading (B/L)?
  • How do I obtain a CMRT ("Conflict Minerals Reporting Template") from thyssenkrupp Rasselstein GmbH?
  • How to place an order as a new customer?
  • Logistical Specifics by Mode of Transport - Shipping Status Inquiry for Truck, Rail, or Ship
  • Neccessary information after receipt of damaged products (transport damages).
  • What changes will the use of the new steel pallet bring, and why is thyssenkrupp Rasselstein GmbH doing this?
  • What does customer promise date mean?
  • What information is required to book a time slot via Transporeon?
  • What is a Confirmation of Arrival/ an Entry Certificate?
  • What is the difference between a Test Report and an Inspection Certificate according to EN 10204?
  • What kind of knowledge can AI access?
  • Which data are needed in order to clarify date of production/ date of delivery?
  • Which details are needed in order to proof if an purchase order can be amended or cancelled?
  • Which documents can customer service issue retrospectively?
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